Refund Policy & SLA

At HireHyve, our business is built upon accuracy, accountability, and dependable delivery. We are dedicated to providing enterprise-grade data entry, document processing, and catalog indexing services that meet and exceed industry expectations. This Refund and Service Level Agreement (SLA) Policy outlines your guarantees, revision rights, and financial remediation terms.

1. Unlimited Free Corrections Guarantee

If you discover any discrepancy, formatting deviation, or error in your delivered files that was caused by our processing team:

• Zero Cost Reprocessing: We will correct and reprocess the affected records immediately at zero additional cost to you.
• Expedited Priority Queue: Revisions are placed into an express fast-track queue with corrections typically delivered within 12 to 24 business hours.
• No Arbitrary Limits: Free corrections remain available within 30 calendar days of deliverable receipt.

2. Refund Eligibility & Criteria

We take immense pride in achieving near-zero error rates; however, if our delivered services fail to meet contractual specifications, refunds are administered under the following transparent terms:

• Unresolvable Accuracy Deficiencies: In the rare event that reprocessed files fail to achieve the contractual 99.9% accuracy benchmark, you are entitled to a full or proportional refund for the affected volume.
• Missed Critical Deadlines: If HireHyve fails to deliver a scheduled batch within the agreed contractual turnaround window (excluding delays resulting from client-side file access issues or scope changes), a partial refund or service credit will be issued.
• Duplicate Billing: Any accidental overpayment or duplicate invoice transaction will be refunded in full within 3 to 5 business days.

3. Non-Refundable Scenarios

Refunds cannot be issued under the following circumstances:

• Defective Source Data: Errors stemming directly from corrupted, illegible, or contradictory raw source files supplied by the client without clarification.
• Mid-Project Scope Changes: Demands for structural or schema modifications requested after project batches have already been processed and delivered according to initial instructions.
• Expired Review Windows: Refund requests initiated beyond the standard 30-day post-delivery quality verification period.

4. Project Cancellation & Milestone Terms

5. How to Initiate a Refund or SLA Claim

To file a revision request or SLA remediation inquiry:

1. Send an email to info@hirehyve.com with the subject line "SLA Claim - [Your Project ID]".
2. Include specific sample records or line numbers highlighting the variance.
3. Our Quality Audit Director will review your submission and issue a formal resolution within 1 business hour.